Coordinate day-to-day IT support, infrastructure projects, and tier-3 escalations across Microsoft 365, Azure, Entra ID, Active Directory, Intune, and hybrid networks.
Delivered advanced infrastructure engineering, client onboarding transitions, Intune endpoint compliance, and Datto and Veeam disaster recovery operations.
Provided hands-on deskside and remote support, ConnectWise ticket management, Windows 10/11 workstation rollouts, and multi-site LAN/WAN connectivity.
Steer technical consulting strategy, infrastructure modernization, cybersecurity baselines, and end-to-end IT service management for commercial clients.
Configured and supported enterprise routing, switching, VLAN topologies, firewall security policies, and routine LAN/WAN hardware maintenance.
Managed plant-wide network infrastructure, plant floor operational systems, vendor licensing contracts, IT budgets, and technology lifecycle roadmaps.
Administered Windows Server, Active Directory, Group Policy, switches, wireless infrastructure, VPNs, and system performance monitoring.
Led IT operations and supervised a technical team of five, managing infrastructure refreshes, point-of-sale systems, business continuity, and vendor procurement.
Supervised systems integration, client hardware repairs, server operating system deployments, and customer technical support delivery teams.
Administered core hardware and desktop software troubleshooting, local area network setups, client workstation rollouts, and peripheral installations.
Postgraduate degree focused on advanced computer science principles, enterprise computing systems, network design, and systems analysis.
Undergraduate degree in software fundamentals, computer applications, relational database systems, and networking architectures.
Certified in project scope management, team workload balancing, predictive and agile delivery, and cross-functional leadership.
Standardized service lifecycle delivery, incident and problem management, change enablement, and SLA-driven operational excellence.
Proficiency in enterprise routing, switching, VLAN segmentations, IP services, and perimeter security fundamentals.
Comprehensive engineering credentials spanning network media, topologies, hardware diagnostics, endpoint operating systems, and security controls.
Configured enterprise tenant architectures, device enrollment policies, and compliance baselines across hybrid environments, integrating Entra ID and Conditional Access for multi-location workforces.
Supervised a technical team of five, instituted structured escalation pathways and ticketing procedures in ServiceNow and ConnectWise, reducing mean time to resolution (MTTR) across recurring incidents.
Spearheaded CCNA-level Cisco switching and VLAN segmentations while deploying Datto and Veeam automated disaster recovery systems with regular failover validation.